Student Welfare

Student welfare, care and safeguarding

At ILC, your safety and wellbeing are our top priorities. Our Student Services Team and all staff are friendly, supportive and always available to help during your stay.

You will meet the team on your first day, and you can speak to them at any time. The Student Services Team takes particular responsibility for student welfare, but all staff are trained and ready to support students whenever needed.

We can help you with
  • Visa information
  • Local area guidance
  • Public transport
  • Finding doctors and dentists
  • Opening a bank account
  • Any other questions or concerns

Emergency contact numbers

If a student has a problem or emergency, they should call the 24-hour emergency number for their centre. A member of staff is always available to help. If the student is part of a group, the Group Leader will also be contacted.

Care and supervision for students under 18

Download the Under 18s Policy (PDF)

Daily registration and attendance

  • Students must register at reception each morning when they arrive
  • Students must report to reception before leaving the centre and tell staff where they are going

Evening return times

All students under 18 must return to their homestay for their evening meal by 18:00.

Curfew times

Age groupCurfew
11 to 13 years18:00
14 to 15 years21:00
16 to 17 years (Cambridge and Colchester)22:00
16 to 17 years (Portsmouth, Birmingham and Bristol)21:00

Student supervision

  • Students under 18 are supervised on site during breaks, unless they are individual 16 to 17-year-olds studying on an adult course
  • Students aged 16 to 17 may join open enrolment adult classes with written permission from a parent or guardian
  • Students of different sexes are not accommodated together unless specifically requested by parents or guardians
  • Under 18s are never left unsupervised at night in homestay accommodation
  • All homestay providers and household members aged 18 and over are DBS checked
  • Excursions keep a supervision ratio of 1 staff member to 15 students
  • All students receive a student card with emergency contact information
  • Teaching staff are told whenever students under 18 are in their classes
  • Every staff member working with under 18s has completed an Enhanced DBS check

Additional welfare information is given in the ILC Under 16 Handbook and the ILC 16 to 17 Year Old Handbook, which are shared with students before their course begins.

Unsupervised times for individual students aged 16 to 17

Students aged 16 to 17 are supervised during lessons, ILC activities, and ILC trips and excursions. Depending on the course, they may be unsupervised at the following times:

CoursePossible unsupervised time
Main Course12:45 to 18:00
Intensive Course15:00 to 18:00

Weekend supervision depends on whether students spend time with their homestay provider, attend an ILC trip, or go out independently.

ILC activities take place daily between 15:00 and 16:00 and are fully supervised.

Students may go out in the evening with parent or guardian permission until their curfew time, and may be unsupervised during this period.

Child protection and safeguarding

ILC takes safeguarding and child protection extremely seriously. We are committed to a safe, supportive and secure environment for all students, with clear procedures for identifying and reporting any actual or suspected harm or abuse.

  • All staff complete safeguarding training
  • All staff working with under 18s have Enhanced DBS checks
  • Safeguarding procedures are regularly reviewed and updated
  • Students are encouraged to speak to staff if they have any concerns

Safeguarding Policy and Child Protection ProcedureAbusive Behaviour Policy and Procedure

If you have any questions or concerns, please contact us at any time.

Group students and Group Leaders

Most students under 18 attend ILC as part of a school or educational group with at least one Group Leader. Separate guidance is provided for Group Leaders to help them support students and work alongside ILC staff.

Group Leaders are required to

  • Accompany students on all excursions
  • Attend afternoon and evening group activities
  • Help with student welfare and supervision throughout the programme